By registering your details and entering your date of birth in the compulsory fields on the ourcellar.com.au website, you represent & warrant to OurCellar that you are at least 18 years of age and are therefore of legal age to purchase alcohol. OurCellar supports the Responsible Service of Alcohol. New South Wales Liquor Act 2007. It is an offence to sell or supply alcohol to, or obtain on behalf of a person under the age of 18. Proof of age may be requested upon receipt of alcohol deliveries. Packaged Liquor Licence. Licence Number LIQP770016415
Product images & prices. While every attempt is made to ensure the integrity of products, product availability, images, labels, closure types, vintages (where specified) and pricing is correct, there may be instances where incorrect information is inadvertently advertised or displayed whether on our own website or through a third party website such as a price comparison websites etc. As soon as such an error has been identified, ourcellar will rectify this error as quickly as possible. Information is also subject to change without notice (including vintages and label changes), therefore no warranties, either expressed or implied, are provided by OurCellar. If you are looking for a product with a specific vintage, please contact: info@ourcellar.com.au to confirm vintage. All prices advertised on ourcellar.com.au include GST and is shown separately on order confirmations and invoices.
Product availability. In the case of an order being received and product is then found to be unavailable, OurCellar will either 1) Contact you and offer you a replacement product at a similar price and quality or, 2) Offer you a full refund. In the case of an incorrect price being advertised or an incorrect image being displayed (including vintage), OurCellar may decline or cancel any orders placed. If your credit card was charged and the order was cancelled by us, you will be notified by a member of our customer service team and a refund will be issued to your credit card or PayPal account.
Vintages. While every effort is made by OurCellar to ensure vintage information is current, vintages of products change regularly and often without notice. In the case where a order is received by you and the vintage is different to that displayed either in text or a vintage displayed on a bottle image, OurCellar will make every effort to rectify that but if a previous vintage is no longer available, OurCellar can not offer a refund.
Loss or damage. Responsibility of any damage, loss and breakage to any product passes to the buyer upon delivery (as verified by the 'Proof of Delivery' documentation supplied to us by our nominated shipper), therefore a refund will not be offered for a product, or products damaged after receipt of delivery. In the case where the 'Authority to Leave' option is chosen by you during the checkout process, OurCellar will not take responsibility and offers no warranties for loss or damage which may occur whether by theft or breakage.
Quantity purchases & Our 'Best price, everday' policy. There are no minimums or maximums (unless specified) at OurCellar, so you can order from one to a hundred to get the best price at ourcellar.com.au. If your order is a large one, feel free to contact ourcellar (info@ourcellar.com.au) as we may be able to offer you a better deal on quantity purchases and or shipping costs.
High value and suspicious orders. Due to credit card fraud attempts, payment for some high value sales will only be accepted via direct bank transfer into our nominated bank account. If we receive an order which falls into this category and payment has already been made via credit card, ourcellar will refund the order back to your credit card and advise you of the direct bank transfer option. If agreed by you, we will then advise you of our bank account details. Once your payment has been received into our nominated bank account, your order will be dispatched immediately. If you need clarification of this policy, please contact us via email: info@ourcellar.com.au or telephone: (02) 8740 1448
