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Privacy Policy

Privacy Policy

Last updated: 26 December 2024

OurCellar.com.au Pty Ltd (referred to as ‘OurCellar’, ‘we’ or ‘us’) includes OurCellar.com.au Pty Ltd (ABN 15 160 523 133)

When we collect personal information, we’re required to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Policy applies to all the personal information that we collect as part of our operations. This includes the information that we collect from:

  • people who shop with us online
  • people who sign up for our membership programs or participate in our surveys and competitions
  • people we work with, including employees, job applicants, contractors and subcontractors, partners and third-party service provider representatives, and business contacts.

What information do we collect?

When you use our website we collect the information about you that we need to run our business.

We may collect your personal information where you agree and when we reasonably need it to carry out our functions and activities, manage our business, or comply with the law.

When you create an account with us we will collect the following information: name, address, email, date of birth. We will also ask for your permission to receive marketing communications.

When you shop with us online, we will also collect the following information: What you ordered, how you paid, your payment card details, your delivery preferences and behaviour on our website such as products you viewed and web pages visited.

Why do we collect this information?

We collect, use and disclose your personal information to carry out our functions and activities, manage our business and comply with the law.

Purposes of collection

We collect, use and disclose personal information for the following purposes:

  • Personalisation: To identify your preferences, recommend features, products, and services that may interest you, and personalise your experience with us.
  • Promoting our products and services: To send you offers of products you may be interested in.
  • Safety, security and fraud detection: To keep our customers and staff safe, manage security incidents, prevent fraud, and enable investigations.
  • Improve our services and customer experience: To analyse performance and improve our systems and services.
  • Fulfilling gift orders: When you purchase a gift for someone, to let the recipient know who the purchaser is and to send them any gifting content
  • Manage our staff: Including advertising staff or volunteer roles, engaging staff, and managing those relationships.
  • Manage our relationships with partners and third-party providers.
  • Processing payments.
  • Legal requirements: To comply with legal requirements, including licensing and reporting obligations.
  • Responsible service: To meet our responsible service of alcohol commitments.
  • Manage individual questions, requests and complaints: For example, a request to access or correct your personal information

We may also use or disclose your personal information for other purposes that are allowed by law.

Direct marketing

Where you have opted in for marketing communications, we may use your personal information to send you marketing messages. This may include contacting you in various ways, including by mail, email or phone.

You can opt out of receiving marketing messages at any time by logging into your account and updating your marketing preferences, or by contacting us directly.

Retention

We aim to keep your personal information for as long as we need it to do our work and comply with the law. When we no longer need it, we work to destroy or de-identify it.

Third parties

On occasion, we partner with other organisations or hire other companies to help us do our work (‘third parties’).These third parties may collect your personal information on our behalf and provide it to us. We may also share your personal information with these third parties. These third parties may include:

  • information technology and data storage providers
  • partners or related organisations
  • research and statistical analysis providers.

When we work with third parties, we require them to handle your personal information safely and in a way that meets Australian privacy laws.

What if you don't want to give us your personal information?

We give people the option of not identifying themselves where it is lawful and practical.

However, in some cases, if you don't give us your personal information, we may not be able to respond to your request or give you the service you want. For example:

  • We’re required by law to check proof of age to buy alcohol
  • You’ll need to identify yourself to sign up to become a member
  • You’ll need to identify yourself to make an order for delivery.

Personal Rights

You have the right to access the personal information that we hold about you, and ask us to update or correct it if it is not accurate.

There are some exceptions to these rights. For example, we can’t give you access to personal information about other people, or if it contains commercially sensitive information.

We’ll agree to your request if it’s reasonable and lawful for us to do so. If we don’t agree, or we only partially agree, we’ll:

  • write to you to explain our decision (except if it’s unreasonable to do so), and
  • give you information on your options, including how to make a complaint.

Cookies and web analytics

When you visit our websites, we may use methods such as ‘cookies’ and pixel tracking to collect anonymised information and statistics such as your IP address, general location, and which pages you visit, and to help show you relevant content on our sites and other sites. You can read more in our Cookies Statement.

Complaints

If you’re concerned about how we have handled your personal information, please contact us.

If you make a complaint or have a concern, we will:

  • keep a record of your complaint,
  • write to you within 30 days to acknowledge your complaint,
  • investigate your complaint (including, for example, gathering the relevant facts, locating and reviewing relevant documents and speaking to relevant individuals), and
  • write to you with our final response, including our view on whether we have not complied with this policy or relevant privacy laws, and what we will do to fix the issue.

If you’re not satisfied with how we have managed your complaint, you can contact the Office of the Australian Information Commissioner:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Complaints form: https://www.oaic.gov.au/privacy/privacy-complaints

 

Cookies Policy

Last updated:26 December 2024

This Cookies Policy explains what Cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using Cookies and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from Cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the Cookies We use.

For the purposes of this Cookies Policy:

  • Cookies means small files that are placed on Your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
  • Website refers to OurCellar.com.au, accessible from https://www.clubwineonline.com.au
  • You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close your web browser.

We use both session and persistent Cookies for the purposes set out below:


Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website

Analytics and Customisation Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help Us customise our websites for You.
Your Choices Regarding Cookies

If You prefer to avoid the use of Cookies on the Website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

If You do not accept our Cookies, you may experience some inconvenience in your use of the Website and some features may not function properly.

If You'd like to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit your web browser's official web pages.

Contact Us

If you have any questions about this Cookies Policy, please contact us.